FAQs
Frequently Asked Questions - SnugPetShop.
Welcome to our Frequently Asked Questions (FAQ) section! Here, you’ll find answers to the most common questions about our products, delivery, payments, and more. If you can’t find the information you're looking for, our customer support team is always available to assist you.
What types of pet products do you sell?
We offer a variety of products for dogs and cats, including toys, beds, accessories, clothing, and hygiene items.
What is the estimated delivery time?
Orders are processed and dispatched within 1 to 3 working days. Delivery time may vary depending on your location, but it generally takes 3 to 5 working days.
What payment methods do you accept?
We accept Credit Cards, Debit Cards, Google Pay, and Apple Pay as payment methods.
Can I track my order?
Yes, you will receive a tracking number once your order has been dispatched, so you can track the status of your delivery, and you can also track it through our website.
Do you offer discounts or promotions?
Do you offer discounts or promotions?
How can I return or exchange a product?
We offer a simple return process within 14 days of purchase. Please contact us for detailed instructions.
Are the products safe for my pets?
Yes, all of our products are carefully selected to ensure the safety and well-being of your pets.
What is the shipping cost?
We offer free shipping on all orders, regardless of the purchase value or location within the UK.
How can I contact customer support?
You can contact us via email, phone, or through the live chat available on our website.
Do the products come with a warranty?
Yes, all our products come with a manufacturer's warranty. If there is a defect, we can assist with exchanges or returns.