TERMS AND CONDITIONS - SNUGPETSHOP
By using the SnugPetShop website and making purchases from us, you agree to the following Terms and Conditions. Please read these carefully to understand your rights and responsibilities.
1. GENERAL INFORMATION
These Terms and Conditions apply to all products and services provided by SnugPetShop. We reserve the right to change these terms at any time, and any changes will be posted on this page. By continuing to use our website, you agree to abide by the updated Terms and Conditions.
2. ORDERING AND ACCEPTANCE
When you place an order with us, you are making an offer to purchase a product or service, and this offer is subject to our acceptance. Once your order is confirmed, you will receive an email notification confirming the details of your order. However, we reserve the right to cancel any order for reasons including but not limited to:
- Product availability issues.
- Incorrect pricing or descriptions.
- Fraud prevention or payment issues.
If your order is cancelled, you will receive a full refund for any amounts paid.
3. PRICE AND PAYMENT
The prices of our products are listed on our website and are inclusive of applicable taxes. We accept payment via credit card, debit card, PayPal, Google Pay, and Apple Pay. Prices may change from time to time, but the price at the time of your order will be honoured.
Payment must be made in full at the time of order. All payment information is processed securely by our payment provider.
4. DELIVERY AND SHIPPING
We offer free shipping within the UK on all orders. Orders are processed and dispatched within 1 to 3 working days, and delivery typically takes between 3 to 5 working days, depending on your location.
We are not responsible for any delays caused by the shipping carrier or external factors beyond our control. Once the product is dispatched, you will receive a tracking number to monitor the progress of your shipment.
5. RETURNS AND REFUNDS
Please refer to our Refund and Returns Policy for detailed information on how to return a product, eligibility for refunds, and conditions for returns.
As a general rule, you have 14 calendar days from receiving your order to request a return. Refunds will be processed after the returned item is received and inspected.
6. PRODUCTS AND AVAILABILITY
We make every effort to ensure that the products on our website are described accurately and are available for purchase. However, we cannot guarantee that all products are in stock at the time of your order. If an item is out of stock, we will notify you and offer alternatives or a full refund.
7. INTELLECTUAL PROPERTY
All content on the SnugPetShop website, including text, images, graphics, logos, and designs, are the intellectual property of SnugPetShop and are protected by copyright and trademark laws. You may not use or reproduce any of our content without prior written consent.
8. LIMITATION OF LIABILITY
To the fullest extent permitted by law, SnugPetShop shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or the products purchased, even if we have been advised of the possibility of such damages. Our liability is limited to the total amount paid by you for the product or service in question.
9. PRIVACY POLICY
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.
10. FORCE MAJEURE
We shall not be held responsible for any delays or failures to perform our obligations under these Terms and Conditions due to circumstances beyond our control, including but not limited to acts of God, fire, flood, war, government action, strikes, or other events that prevent us from fulfilling our obligations.
11. AMENDMENTS TO TERMS AND CONDITIONS
We reserve the right to update, modify, or change these Terms and Conditions at any time. All changes will be effective once posted on this page, and it is your responsibility to review these terms periodically. By continuing to use our website after changes have been posted, you agree to abide by the revised Terms and Conditions.
12. GOVERNING LAW
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. CONTACT INFORMATION
If you have any questions regarding these Terms and Conditions or need assistance, please contact us at:
Email: contact@snugpetshop.com